Shipping policy

Shipping Policy

Shipping Rates

  • A flat shipping fee of $4.95 USD applies to all orders under $40 USD.

  • Free shipping worldwide for orders of $40 USD or more.

Shipping Times / Delivery Estimates

  • For orders shipped to the United States: 7–14 calendar days

  • For all other international destinations: up to 14 calendar days

These timeframes begin after your order has shipped (not from the date you place the order).

Order Processing & Dispatch

  • We aim to process and dispatch orders within 1–3 business days after the order is placed (unless noted otherwise).

  • Once dispatched, you’ll receive a shipping confirmation email that includes a tracking number (allow 24–48 hours for tracking updates to appear).

Order Tracking & Delays

  • You can track your order using the provided tracking link.

  • Occasionally, tracking may not update immediately due to courier system delays — this doesn’t necessarily mean your package is lost.

  • If your order has exceeded the estimated delivery window, please contact us so we can assist.

Customs, Duties & Import Taxes

  • For international orders (outside the U.S.), the recipient is responsible for any customs fees, import duties, or taxes imposed by the destination country.

  • We are not liable for delays caused by customs inspections or procedures in the destination country.

Address Accuracy & Changes

  • Please ensure your shipping address is correct at checkout.

  • If you need to correct your address after placing an order, contact us immediately — we’ll try to assist, but once the order is shipped, changes may not be possible.

  • If a package is returned to us due to an incorrect or undeliverable address, you may be responsible for additional shipping fees for resending.

Lost, Stolen, or Damaged Shipments

  • If your package is lost or stolen, we will work with the courier to file a claim. Provide us with order number, your contact info, and any relevant documentation.

  • If the package arrives damaged, don’t discard the packaging. Notify us immediately with photos so we can file a damage claim and arrange resolution.

Contact / Support
For shipping inquiries, issues, or further assistance, please contact us at:
tryserene@gmail.com