Cancellation policy

Cancellation Policy

Some items in our store may be offered as a subscription, pre-order, or try-before-you-buy option. This policy explains how you can modify or cancel each type of purchase.

Subscriptions

When you purchase a subscription, you’ll receive repeat deliveries based on the duration and frequency you selected at checkout.

Your payment details are stored securely, and you’ll be charged automatically for each renewal period unless you choose to cancel or modify your subscription. Some subscriptions may auto-renew at the end of their term.

If you wish to cancel, skip, or change your subscription, you can:

  • Use the link provided in your order confirmation or subscription emails (once the customer portal is active), or

  • Contact us directly via email at tryserene@gmail.com with your order number and cancellation request.

We’ll confirm the cancellation within 1–2 business days and ensure no further payments are processed for future renewals.

Please note:

  • Cancellations apply to future shipments only.

  • Orders that have already been processed or shipped cannot be cancelled.

  • Refer to our Refund & Return Policy for information on returns or refunds.

Pre-Orders

When purchasing a pre-order item, you are reserving a product that is not yet in stock or currently in production.

We may collect no payment, a deposit, or the full payment at checkout, depending on the product. Your payment method will be securely stored, and the remaining balance (if applicable) will be charged once the item ships.

You may cancel a pre-order that has not yet been fulfilled by emailing us at tryserene@gmail.com.
If your pre-order has already been shipped, you can no longer cancel, but you may request a return or refund according to our standard policy.

Try Before You Buy

When you choose a try-before-you-buy product, your payment method is authorized (but not charged) before the order ships. You’ll have a set trial period to decide whether you want to keep the item.

If you return the product within the trial period, your payment authorization will be voided.
If you do not return the item within that time, your payment method will be charged in full automatically at the end of the trial.

Contact Information

If you have any questions, need to modify a subscription, or want to cancel an order, please contact us at:
📧 tryserene@gmail.com